Return Policy
The below policy applies to purchases directly made online from


Linen & Moore are happy to offer an exchange or refund on all full priced items made online at Refunds will be processed via PayPal or Eway, depending on how you placed your original order.

  • Items must be returned to L&M HQ within 14 days of receiving your order.
  • Products must be un-used, un-washed and in original packaging. Items that are returned in a used or unsellable condition will not be approved for an exchange/refund.
  • All cushion returns must be accompanied by the insert which was included in the original purchase (unless exchanging for a cushion of the same size and shape).
  • We do not cover the cost of returning an item to Linen & Moore.
  • If you decide to exchange your purchase, a $15 delivery charge for the alternative product/s will apply.
  • For sale items, Linen & Moore must be contacted within 7 days of receiving your order if you wish to return it for a credit note or exchange. We do not refund sale items. Products must be un-used, un-washed and in original packaging. 
International orders can be returned for an exchange or refund if returned to L&M within 30 days of receiving your order. Returns outside of this period will not be accepted. Products must be un-used, un-washed and in original packaging, & you must return the product at your own expense.


When considering whether an item is faulty, please bear in mind the hand-made nature of many of our products. In the event where an item is found to be faulty, please contact Head Office immediately (see below contact details). Linen & Moore will provide a replacement, or offer you a full refund.

With all returns please state your full name, invoice number, reason for your return and whether you would like an exchange or refund. Please feel free to contact Linen & Moore on (03) 9419 6800 if you have any queries.
Linen & Moore Pty Ltd
Attn: Retail Returns
Level 1, 409 Gore Street
Fitzroy, VIC, 3065
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